Shipping | Returns

 

Bikes on Wheels Policy

Shipping and Handling

  • Although we may process orders on weekends, we do not ship on Saturday, Sunday, or Holidays.
  • Shipping charges are calculated automatically during checkout based on the weight of the items in your cart. This allows you to view shipping costs and options without completing your order.
  • All items are weighed accurately to ensure proper shipping charges.

In-Store Pickup

  • Orders placed online can be picked up at our Kensington location.
  • To choose this option, select In-Store Pickup from the drop-down menu during checkout.
  • Processing for pick-up orders typically takes 1-2 days. You will be notified by email when your order is ready for pickup.

Online Bicycle Orders

  • Shipping Rates: Determined based on your postal code and the weight of the item, applied at checkout.
  • Shipping Details: Bicycles are shipped disassembled in their original or recycled box.
  • Assembled Option: To have your bike assembled, choose In-Store Pickup at checkout.
  • Warranty Requirements: Bicycles must be assembled by an authorized dealer to maintain their warranty. Assembling it yourself will void the warranty.
  • Shipping Time: Bicycles ship within 5 business days. Delivery times depend on your location.
  • Additional Items: Accessories, apparel, components, or wheels purchased with a bicycle may be shipped separately at no extra shipping cost.

International Shipping

  • We accept international orders and support payments via Visa, Mastercard, Discover, American Express, and PayPal.
  • All prices are listed in CAD dollars.
  • If you have questions, contact us at orders@bikesonwheels.com.

Customs, Duties, and Tax Fees

  • Customs, duties, and taxes are not included in the shipping fees paid to Bikes on Wheels.
  • You are responsible for any additional charges required by your country. These fees must be paid to your local delivery carrier upon delivery.
  • For more details, contact your local postal service or customs department.

Return Policy (Including International Orders)

  • We accept returns for New and Unused products (excluding bikes and sale items) within 30 days of purchase for a refund or store credit.
  • All sale items are final sale and cannot be returned or exchanged.
  • In rare cases, a 15% restocking fee may apply for returns requiring extensive labor to process.

To initiate a return:

  1. Print your order confirmation or receipt.
  2. Include it in the box with the product(s).
  3. Ship the package to:
    Bikes on Wheels
    309 Augusta Ave.
    Toronto, ON
    Canada
    M5T 2M2

Please note:

  • Return shipping costs are the customer’s responsibility.
  • Refunds will only be issued after we receive and inspect the returned product to ensure it meets our criteria.

We appreciate your understanding and thank you for shopping with Bikes on Wheels!