Shipping | Returns
Shipping and Handling
(Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays). Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
In-Store Pickup
You have the option of picking up an order placed online at our Kensington location. Simply make this selection in the Shipping Method drop down menu during the checkout process. Processing for pick-up orders is usually 1-2 days. You will be notified by email when your order is ready for pick-up.
Online Bicycle order
Shipping rates are determined based on your postal code and the weight of the item. The shipping price will be applied at checkout.
Bicycles which are shipped are sent disassembled in their original box or a recycled box.
To have your bike assembled at purchase, please choose the In-Store Pickup option.
Bicycles have to be assembled by an authorized dealer to maintain the warranty on the bike. Please keep in mind, if you decide to build it yourself, any warranty will be voided on the bike.
Bicycles will take up to 5 business days to ship from the store. Shipping times will vary according to your location.
Any other products (accessories, apparel, components, wheels, etc.) purchased with a bicycle may be shipped in a separate package free of shipping charges.
International Shipping
We are pleased to accept orders from outside of Canada. We support payment via Visa, Mastercard, Discover, American Express, and Paypal for International customers. All items in our store are listed in CAD dollars. If you have any questions, feel free to contact us at orders@bikesonwheels.com.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Bikes on Wheels is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
Standard Return Policy
We will accept any New and Unused product (Bikes excluded) for Refund or Store Credit within 30 days from purchase. In very rare circumstances we reserve the right to charge a restocking fee of 15% on returned merchandise that requires an exceptional amount of labor to process.
Print your order confirmation or receipt, place inside the box and mail it back to us at:
Bikes on Wheels
309 Augusta Ave.
Toronto, ON.
Canada
M5T2M2